Where can I get help if gaming becomes a problem?

Contact our 24/7 live chat first — we will help you set up self-exclusion or a cool-off. You can also email us at support@b665.cam. At the same time, talk to a trusted family member — seeking help is a sign of courage.

🛡️ Safe Gaming

b665 Responsible Gaming

Safety with enjoyment — b665 helps you build healthy and controlled gaming habits so that playing always stays fun.

For ages 21+ only

Our Commitment

Gaming for Entertainment, Not Addiction

At b665 we believe online gaming is a form of entertainment — and it should stay that way. Responsible gaming means knowing your limits, playing within your budget, and seeking help when you feel gaming is getting out of control.

Our platform has built several protection tools for players in Bangladesh — from deposit limits to self-exclusion — so that you always stay in control of your own gaming experience. Our 24/7 Bangla support team is here for you at all times.

Remember: never play expecting a guaranteed win. Treat gaming as a cost, not an investment. If you feel gaming is having a negative effect on your life, get help now.

Protection Tools

Your Safety Tools

b665 provides these tools free of charge to keep you safe and in control. Contact live chat to change any settings.

Deposit Limit

Set a maximum deposit amount daily, weekly, or monthly. Once a limit is set it takes effect immediately — reductions apply at once, increases apply after a 72-hour cooldown.

Loss Limit

If you lose more than a set amount, gaming will automatically pause. This protects you from placing higher bets out of emotion.

Session Time-Out

Set a maximum duration for a continuous gaming session. When time is up, the system will log you out and ask you to take a break.

Cool-Off Period

Take a break from 1 day to 6 weeks. During this time deposits and betting on your account will be completely stopped — but your account will not be deleted.

Self-Exclusion

For a long-term break, choose self-exclusion from 6 months to permanent. Once active, reversing it is very difficult — so think carefully before deciding.

Reality Check

Pop-up notifications at regular intervals will tell you how long you have been playing and how much you have spent — helping you make informed decisions.

Warning Signs

Signs of a Problem

Problematic gaming starts gradually. If any of the signs below appear in your behaviour, you should seek help. There is no shame in it — this is a health matter.

The b665 24/7 Bangla live chat support team will help you make the right decision. Write to [email protected] or contact us directly via live chat.

Repeatedly playing to try to win back lost money ("chasing losses")
Hiding your gaming from family or friends, or lying about it
Borrowing money to play or using funds set aside for essential expenses
Feeling restless, anxious, or irritable when not playing
Neglecting work, studies, or family responsibilities to game
Being unable to control how much you play beyond your budget
Repeatedly breaking promises to stay away from gaming
Experiencing stress, depression, or sleep problems related to gaming

Self-Assessment

Ask Yourself

Ask yourself the questions below. If two or more answers are "yes", talk to us — we will help you make the right decision.

Do I spend more than my set budget when I play?

After a loss, do I try to play again to win the money back?

Is gaming getting in the way of my daily responsibilities?

Have family or friends expressed concern about my gaming?

Have I tried to take a break from gaming and failed?

Is gaming having a negative effect on my mental health or relationships?

Healthy Gaming Tips

Tips for Playing Safely

Set a fixed budget before you play and stick to it — never place higher bets to "make up" for losses.
Set a time limit for each session. Use our session time-out feature.
Play for entertainment only — never treat gaming as a source of income.
Avoid gaming when you have been drinking or are under emotional stress.
Take regular breaks. Stay away from gaming completely for at least one day a week.
Set a deposit limit. Once set, it will protect you from financial harm.
Talk openly with people close to you about your gaming habits. Hiding it is a sign of a problem.
Remember — the outcome of every game is random; no strategy guarantees a win.

Age Protection

Protection of Minors

b665 strictly does not allow anyone under 21 to game. We verify age at registration and may request additional identification when necessary. Accounts belonging to minors are closed immediately and all funds are returned.

If there are children or teenagers in your household, we encourage you to use parental control software on your devices. Make sure only you have access to your b665 account — do not share your password. Always log out when leaving your device while logged in.

If you allow a minor to use your account or place bets on their behalf, your account will be closed.

Need Help?

To activate self-exclusion or any protection tool, let us know via live chat — we will take action immediately.

Process

How Self-Exclusion Works

Choose a Duration

6 months, 1 year, 2 years, 5 years, or permanent — choose the period that suits your needs.

Account is Closed

Your account is locked immediately after the request. During this time logging in, depositing, or placing bets is not possible.

Balance is Protected

Any balance in your account will remain safe and can be withdrawn once the exclusion ends or earlier if needed.

Remember: self-exclusion is an important decision. Once active, it cannot be cancelled before the set period ends — this is for your own protection.

Common Questions

Responsible Gaming FAQ

Contact our 24/7 live chat support and let us know your preferred deposit limit. You can set it daily, weekly, or monthly. Reducing a limit takes effect immediately; increasing one takes effect after a 72-hour cooldown.

No. Your account balance remains completely safe when self-exclusion is active. You can withdraw your funds once the exclusion period ends, or in exceptional circumstances by contacting the support team.

A cool-off is a short-term break (1 day to 6 weeks) — during this time you cannot deposit or place bets, but your account stays active. Self-exclusion is a long-term or permanent option (6 months to permanent) where your account is fully locked and cannot be cancelled before the period ends.

The minimum deposit is ৳500 (for all methods — bKash, Nagad, Rocket, Upay). The minimum withdrawal is ৳800. As part of responsible gaming, you can set a deposit limit to bring this amount down even further.

No — once self-exclusion is active, it cannot be cancelled or shortened before the set period ends. When the period does end, your account does not reactivate automatically — you will need to actively request reactivation, to make sure you are truly ready.

Contact our 24/7 live chat first — we will help you set up self-exclusion or a cool-off. You can also email us at [email protected]. At the same time, talk to a trusted family member — seeking help is a sign of courage.

Yes. The b665 team actively monitors for signs of problematic gaming. If we notice unusual behaviour — such as very rapid or repeated deposits — we will reach out to you and offer help if needed. Your wellbeing is our highest priority.

Play Safe, Enjoy the Experience

Get the best experience at b665 with responsible gaming. Whether you play cricket, slots, or casino — safety always comes first.

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